Terms & Conditions

Effective Date: November 27, 2025
Last Updated: January 14 2026

Welcome to Moment Lavender. These Terms & Conditions (“Terms”) govern your use of our website (https://momentlavender.com) and any purchases made through it. By accessing or using our site, you agree to be bound by these Terms. If you do not agree, please discontinue use.

1. Company Information

Moment Lavender LLC
455 Market St., Suite 1940 NUM 934992
San Francisco, CA 94105-2448
Phone number: 775-442-4740
Email: info@momentlavender.com

Business operations and order fulfillment occur in California.

2. Use of This Website

You may use this website for lawful purposes only. You agree not to engage in activities that:

Violate any applicable laws or regulations
Interfere with the functionality or security of the website
Involve attempting to gain unauthorized access to the website or its systems
Infringe upon our intellectual property rights or those of others

Users must be at least 18 years old to make purchases.

3. Products & Descriptions

Moment Lavender offers handcrafted lavender products, including bundles, sachets, oils, self-care goods, and other related items. We make every effort to ensure product descriptions, images, and pricing are accurate, but:

Colors, scents, and textures may vary because many of our items are natural and handcrafted
Product availability may change without notice
We reserve the right to modify or discontinue products at any time

If a product is listed at an incorrect price, we may cancel or refuse the order.

4. Ordering & Payment

By placing an order, you agree to provide accurate and complete information. Orders are not considered final until payment is received.

We accept payments through major credit cards.

If we suspect fraud or unauthorized activity, we may cancel the order or request additional verification.

5. Shipping & Delivery

Shipping information, processing times, and delivery expectations are detailed in our Shipping Policy. By placing an order, you acknowledge and accept the terms outlined there.

You are responsible for providing an accurate shipping address. Once a package is marked as delivered by the carrier, ownership transfers to you.

Moment Lavender is not responsible for:

Delays caused by carriers
Weather-related or seasonal disruptions
Lost or stolen packages marked as delivered

6. Returns & Refunds

Our Returns & Exchanges Policy states that all sales are final.

Please review our policies carefully before purchasing.

7. Natural Product Disclaimer

Our lavender products are made with natural materials. Results and experiences (such as scent intensity, duration, or perceived relaxation benefits) can vary from person to person.

Nothing on this website is intended to diagnose, treat, cure, or prevent any medical condition. If you have health concerns, consult a medical professional before using scented or botanical products.

Some products may contain botanicals, essential oils, or plant matter. Always check ingredients if you have allergies.

8. Intellectual Property

All content on this website — including text, images, graphics, logos, product designs, and branding — is the property of Moment Lavender LLC or licensed to us.

You may not copy, reproduce, distribute, modify, or create derivative works without our written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Moment Lavender LLC is not liable for:

Indirect, incidental, or consequential damages
Loss of data or profits
Issues caused by misuse of our website or products

Our total liability for any claim shall not exceed the amount you paid for the product at issue.

10. External Links

Our website may contain links to third-party sites. We are not responsible for the content, policies, or practices of third-party websites.

You access external sites at your own risk.

11. Privacy & Data Usage

Your use of this website is also governed by our Privacy Policy, which details:

What personal information we collect
How we use and store data
Your rights under CCPA/CPRA
How to request data deletion

By using this site, you consent to the practices described in our Privacy Policy.

12. Changes to These Terms

We may update these Terms at any time. Changes take effect when posted on this page. It is your responsibility to review the Terms periodically.

13. Contact Us

If you have questions about our Terms or any policy, please contact us: